Refund Policy
Last updated: 8 September 2026
Free features never require payment. This policy covers Pro and Business plans, sold by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
14-day money-back guarantee
We offer a 14-day money-back guarantee. If you are not satisfied with a paid plan, you can request a full refund within 14 calendar days of your order date, no questions asked. Refunds are processed by our payment provider, Paddle — to request one, visit paddle.net or email support@barcodeqrhub.com and we will handle it for you. Refunds are returned to the original payment method and typically settle within 5–10 business days.
Cancellations
Cancelling and requesting a refund are separate things. You can cancel at any time: your plan stays active until the end of the period you already paid for, and we do not charge again. Cancelling does not delete your data — saved codes and dynamic links revert to Free-tier limits, and codes beyond those limits become read-only rather than being deleted. A cancellation on its own does not trigger a refund; use the 14-day window above for that.
Refund requests beyond 14 days
Refund requests made after the 14-day window are assessed case by case under Paddle's Refund Policy, and we will consider pro-rata refunds for unused time where a significant service failure occurred. Ask us — we would rather resolve it than argue.
Statutory rights
Nothing in this policy limits consumer rights you have under mandatory applicable law, including EU/UK distance-selling rights. See also the Terms of Service.
Questions about this document? Email support@barcodeqrhub.com.